Information Technology Business Relationship Manager


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Core Functions / Minimum Requirements:

  • Act as the liaison to align business needs with services provided by application development team.
  • Engage with the business to discuss strategic direction to identify technical and non-technical ways to support and advance the business’ objectives.
  • Translate business needs, by partnering with appropriate resources to create project and program charters; programs managing business process change; monitor service delivery and business satisfaction; and facilitate continuous improvement.
  • Preparation of project plans and project administration.
  • Oversee development of business cases, functional requirements, and value realization for technical initiatives.
  • Support for the governance processes by coordination of the prioritization of business service requests with the IT Business Manager.
  • Assist business leaders with their presentations of technology requests as part of the governance processes.
  • Provide transparency into ongoing business requests for IT services.
  • Active in demand management, understanding project prioritization and approval processes.
  • Ensure criteria is identified to provide for the measurement of the benefit realization obtained for technology related projects and included in each request.
  • Explain and support IT policies and standards.
  • Continually look for ways to improve team’s performance by identifying and implementing work efficiencies through process improvement techniques and employee empowerment techniques.
  • Remain current on industry specific technologies and emerging trends.
  • Perform presentations and proposals
  • Serves as team lead, providing guidance and support to other members of the team.


Knowledge and Skill Requirements:

  • 5+ years of related experience or the equivalent combination of knowledge, experience, and training.
  • Business Relationship Management Professional (BRMP) Certification Preferred.
  • Ability to conceive, present and recommend investment options in keeping with business strategy.
  • Know, understand, and articulate the business value and business cost of IT services.
  • Understanding of Software Development Lifecycle.
  • Ability to contribute to the shaping of business demand to deliver optimal value from available technical capabilities and resources.
  • Experience in the development of business and systems requirements
  • Understand the industry business model, business strategy, business processes, and operations.
  • Ability to implement and lead organizational change effectively.
  • Ability to manage ambiguity and undertake forward planning.
  • Strong written and verbal communication skills.
  • Vendor and relationship management skills.
  • Excellent interpersonal skills with the ability to interact professionally with all levels within the organization and obtain initiative support.
  • Understand the company organization, roles, politics, and culture.
  • Avoid the silo effect where a lack of communication can cause a change in one area of a system to adversely affect another area of the system.
  • Ability to manage and prioritize multiple assignments, and competing priorities in a fast-paced environment with minimal supervision.


Wakefern Food Corp. is an equal opportunity employer committed to a diverse workforce that is representative of the communities we serve.

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