To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Core Functions / Minimum Requirements:

  • Act as the liaison to align business needs with services provided by application development team.
  • Engage with the business to discuss strategic direction to identify technical and non-technical ways to support and advance the business’ objectives.
  • Translate business needs, by partnering with appropriate resources to create project and program charters; programs managing business process change; monitor service delivery and business satisfaction; and facilitate continuous improvement.
  • Preparation of project plans and project administration.
  • Oversee development of business cases, functional requirements, and value realization for technical initiatives.
  • Support for the governance processes by coordination of the prioritization of business service requests with the IT Business Manager.
  • Assist business leaders with their presentations of technology requests as part of the governance processes.
  • Provide transparency into ongoing business requests for IT services.
  • Active in demand management, understanding project prioritization and approval processes.
  • Ensure criteria is identified to provide for the measurement of the benefit realization obtained for technology related projects and included in each request.
  • Explain and support IT policies and standards.
  • Continually look for ways to improve team’s performance by identifying and implementing work efficiencies through process improvement techniques and employee empowerment techniques.
  • Remain current on industry specific technologies and emerging trends.
  • Perform presentations and proposals
  • Serves as team lead, providing guidance and support to other members of the team.


Knowledge and Skill Requirements:

  • 5+ years of related experience or the equivalent combination of knowledge, experience, and training.
  • Business Relationship Management Professional (BRMP) Certification Preferred.
  • Ability to conceive, present and recommend investment options in keeping with business strategy.
  • Know, understand, and articulate the business value and business cost of IT services.
  • Understanding of Software Development Lifecycle.
  • Ability to contribute to the shaping of business demand to deliver optimal value from available technical capabilities and resources.
  • Experience in the development of business and systems requirements
  • Understand the industry business model, business strategy, business processes, and operations.
  • Ability to implement and lead organizational change effectively.
  • Ability to manage ambiguity and undertake forward planning.
  • Strong written and verbal communication skills.
  • Vendor and relationship management skills.
  • Excellent interpersonal skills with the ability to interact professionally with all levels within the organization and obtain initiative support.
  • Understand the company organization, roles, politics, and culture.
  • Avoid the silo effect where a lack of communication can cause a change in one area of a system to adversely affect another area of the system.
  • Ability to manage and prioritize multiple assignments, and competing priorities in a fast-paced environment with minimal supervision.


Wakefern Food Corp. is an equal opportunity employer committed to a diverse workforce that is representative of the communities we serve.

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